JOB SATISFACTION, HUMAN RELATIONS SKILLS AND MODERN COMMUNICATION EQUIPMENTS AS DETERMINANT OF SECRETARIES JOB PERFORMANCE IN PUBLIC UNIVERSITIES IN OGUN STATE

Abstract

This study assessed the extent at which job satisfaction, human relations skills and modern 
communications equipment influence the job performance of secretaries in public universities in 
Ogun State, Nigeria. The descriptive research design of survey type was adopted. Two 
hypotheses guided the study while a sample of 150 secretaries was determined using Cochran 
(1997) formula. Structured questionnaires were used to collect data from the respondents. 
Inferential statistic of Multiple regression was adopted to test the formulated null hypothesis at 
0.05 level of significant. The findings revealed that job satisfaction, human relations skills, and 
the use of modern communication equipment jointly have a statistical significant effect on the 
job performance of secretaries (R = 0.744, R2 = 0.554, F = 53.314; p = .000 < 0.05). The relative 
influence of the predictors on the criterion variable shows that job satisfaction (β = 0.555; t = 
8.812; p < 0.05) is the most potent factor followed by human relations skills (β = 0.463; t = 
7.193; p < 0.05) and modern communications equipment (β = -0.157; t = -2.306; p < 0.05). It 
was concluded that effective and efficient functioning of secretaries and office administrators 
requires the availability of technological tools, better job satisfaction and human relation skills. It 
is recommended, among others, that public tertiary institutions in Ogun State and similar 
organisations should make the acquisition and adoption of technological innovation a policy and 
culture issue to enhance the performance of their secretaries and facilitate service delivery.