AWARENESS AND UTILIZATION OF LIBRARY APPLICATION SOFTWARE  PACKAGES BY LIBRARY STAFF FOR ENHANCED SERVICE DELIVERY IN  UNIVERSITY LIBRARIES IN BENUE STATE, NIGERIA

Sughnen Ephraim Dewua; Faga Jacob  Tsegba; Liambee Wilfred Monengen; Joseph Ahemba Gbuushi

doi:10.5281/zenodo.20178555

Authors

Sughnen Ephraim Dewua Department of Library & Information Science, Joseph Sarwuan Tarka University, Makurdi Author
Faga Jacob Tsegba Department of Library & Information Science, Joseph Sarwuan Tarka University, Makurdi j Author
Liambee Wilfred Monengen University Library and Information Services, University of Agriculture, Science and Technology Ihugh, Benue State Author
Joseph Ahemba Gbuushi University Library and Information Services, Rev. Fr. Moses Orshio Adasu University Makurdi Author

DOI:

https://doi.org/10.5281/zenodo.20178555

Keywords:

Awareness, Utilization, Software Packages, Library Staff and University Libraries

Abstract

The study investigated the Awareness and Utilization of Library Application Software Package by
Library Staff for Enhanced Service Delivery in University Libraries in Benue State. The study was
guided by three objectives, three research questions, and two null hypothesis which were tested at
0.05 level of significance. The design for this study was a descriptive survey design. The population
for the study comprises 247 library staff across four university libraries in Benue State. The sample
size consisted of the entire population of 247library staff (63) professional staff and (184)
paraprofessional staff. The instrument used for data collection was a constructed
questionnaire/check list titled: Awareness and Utilization Library Application Software Packages
by Library Staff for Enhanced Service Delivery in University Libraries Questionnaire
(AULASPLSESDUSQ). The instrument was subjected to face and content validation by three
experts. Two from library and information science and one from measurement and Evaluation
department, all from Joseph Sarwuan Tarka University Makurdi. The instrument yielded an overall
reliability coefficient of 0.87, indicating strong internal consistency. The data were analyzed using
descriptive and inferential statistics of frequency, percentage, mean and standard deviation to
answer research question while a one-way analysis of variance (ANOVA) was used to test
hypothesis at 0.05 level of significance. The findings of the study revealed that there are significant
differences in the awareness and utilization of library application software packages by library staff.
The study concluded that there is low awareness and utilization of library application software
packages by library staff in university libraries under study which negatively affects service delivery.
Finally, it was recommended that Awareness campaigns should be organized from time to time in order to create awareness of the available library application software packages for enhanced
service delivery. Workshops and seminars should be organized to train library staff on the utilization
of library application software packages for enhanced service delivery.